Skip to content

Before you evaluate

FAQ: what buyers ask before an AI evaluation

Short answers on what Marella AI does, how citations work, where your data goes, and what happens between a first enquiry and an evaluation.

Updated 21 Aug 2026

01

Product

Marella works over the documents your organisation has approved, and shows the source behind every answer it gives.

  • Cited answers
  • Knowledge your team can correct
  • Agents that stay inside limits you set
02

Evaluation

Start with one representative workflow and agree the success criteria and data-handling boundary before transferring documents.

  • One representative workflow
  • Agreed success criteria
  • Data-handling boundary first

What this page does not prove

  1. B1We share current certificate files during procurement rather than publishing them here.
  2. B2We publish no customer performance figures, because none have yet been through an evidence process we would stand behind.

Frequently asked questions

What is Marella AI?

A private enterprise knowledge platform for cited answers, reusable knowledge and document workflows with controls. OpenKit Ltd is the legal operator.

Does a citation guarantee the answer is correct?

No. A citation creates an evidence path. Evaluation still checks whether the passage supports the claim and whether important claims lack citations.

Which integrations are available?

Native connectors for Confluence, SharePoint, OneDrive, Google Drive, Slack, Teams, Notion, S3 and email work out of the box, alongside the API, webhooks, the MCP control layer, database and secure file routes. Anything beyond those is agreed per deployment.

Where does data go?

That depends on the managed, customer-cloud or self-hosted configuration. Storage, inference and operational paths are documented during architecture review.

Can we upload documents through the demo form?

No. Keep confidential documents out of the initial form. We agree how your data will be handled through an approved channel before anything moves.

Does Marella replace legal, clinical or compliance judgement?

No. It supports document research and analysis; authorised professionals remain responsible for regulated decisions.

Test the claim on your documents

Pick a real piece of work, agree what a good answer looks like, then go through the results together.